FAQs
Frequently Asked Question
CLEAR YOUR DOUBTS
1.What is the control system? How is it?
We use Nova Taurus Series asynchronous control system. Support cluster play and management. Support APP/Phone/ WIFI/ Ipad/Laptop/ PC/ Cloud control. It’s very easy and convenient to control.
2.Can I have a sample order for led screen?
Yes, we welcome sample order to test and check quality. Mixed samples areacceptable.
3.Is it OK to print my logo on product?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
4.What is your best service?
One to one sales engineer to customer responsibility system; Know your project and provide the best solution for it; Track your order and let you know each step and detail of it;Teach you how to install and use the screen; Care the subsequent use of your screen and ensure your after - sales service be well.
5.How about your delivery time?
Generally, it will take 7-15 days after receiving your deposit. The specific delivery time depends on the items and the quantity of your order.
6.How about your Warranty Term?
2-year warranty. Structure design, installation problem, system problem, how to use the screen…don’t worry, we have professional after-sale team to solve your any questions after you placed an order. And your exclusive sales engineer will also help you get over any problems.
Get In Touch
Start Your Consultation
Whether you have questions about our certified LED products, need details on LED equipment after - sales services, or want to discuss customized LED solutions, our team is here to help. Reach out today, and we’ll respond promptly to start your journey with trusted LED product technical support and high - quality LED equipment.